K Motors Ltd – General Terms and Conditions of Service and Repair

K Motors Ltd, Unit 9F Centurion Court, Leyland, Lancashire, PR25 3UQ

Effective from 1st May 2025

1. Definitions

“Garage” or “We” or “Our” means K Motors Ltd.

“Customer” means any individual or entity requesting services from K Motors Ltd.

“Vehicle” means the car, van, or other vehicle presented for work.

“Work” includes diagnostics, servicing, repairs, maintenance, inspections, or part replacements.

2. Estimates and Authorisation

Written and verbal estimates are valid for 30 days from the date of issue.

All estimates are subject to parts and labour availability.

No additional work will be carried out without prior customer authorisation.

A new written or verbal estimate will be provided where further diagnosis suggests a change to the proposed work.

Investigation and diagnosis are charged at the labour rate that applies to the system concerned. We charge two labour rates:

• Standard rate – £95.40 per hour inc VAT: servicing, brakes, steering, suspension (springs, shock absorbers, arms) and general mechanical work.
• Technical rate – £107.40 per hour inc VAT: engine, gearbox, fuel and injection systems, cooling system, air conditioning, air suspension, DPF/emissions work, electrical fault finding and all other work not listed under the standard rate.

Your estimate will confirm the rate that applies.

3. Third Party Estimates and Liability

• Where an estimate is provided to a third party (such as a warranty or insurance company), K Motors Ltd may, at its sole discretion, accept written authorisation from that party to proceed with the work.
• Any items or charges not approved or covered by the third party will remain the direct and full financial responsibility of the customer.
• The customer agrees to settle any outstanding balance not paid by the third party in accordance with K Motors Ltd’s standard payment terms.

4. Bookings and Cancellations

Bookings may be made in person, by phone, or by email.

At least 24 hours’ notice is required to cancel a booking.

If parts have been ordered or work has started, cancellation may incur charges equal to the cost of returning parts and any labour already carried out.

5. Deposits and Payment

A deposit is required for all work over £2000 in value before work begins, calculated as the greater of:

• 50% of the total estimated cost, or
• 100% of the value of any parts ordered for the job.

This requirement is waived only for customers with:

• At least two years’ service history with K Motors Ltd, and
• A minimum of four completed repair jobs.

Deposits are non-refundable unless the garage is unable to carry out the agreed work.

Full payment is due on collection of the vehicle and before it is released. K Motors Ltd retains a lien on the vehicle until full payment is received.

Payment methods:

• Card payment in person by the cardholder.
• Worldpay “Pay by Link” (sent to the verified email or phone number).
• Pre-authorised bank transfer (Lancashire main dealer garages only).

We do not accept cash or card payments over the phone under any circumstances.

6. Parts and Warranty

New parts are used unless otherwise agreed in writing.

All parts and labour are guaranteed for 12 months or 12,000 miles, whichever comes first.

Warranty claims must be reported promptly and will be inspected at K Motors Ltd’s premises.

7. Liability

K Motors Ltd will take reasonable care of all vehicles and property but is not liable for:

• Loss or damage unless caused by negligence.
• Loss of personal items left in the vehicle.

Customers are advised to remove all personal belongings before handing over the vehicle.

K Motors Ltd is not responsible for delays caused by third parties, parts suppliers, or other circumstances beyond its control.

8. Vehicle Storage

Vehicles must be collected within 4 days of work completion notice.

After this, a storage charge of £15 per day applies.

Vehicles not collected within 60 days may be disposed of to recover costs, following written notice to the customer.

9. Courtesy Vehicles

Courtesy vehicles may be provided where available and subject to agreement.

Customers must hold a full UK driving licence, be over 21 years of age and be insured for use of the courtesy vehicle.

The customer is liable for any damage or penalties incurred during the loan period.

10. Subcontracting

K Motors Ltd may subcontract work to trusted third-party providers.

Responsibility for the quality of subcontracted work remains with K Motors Ltd.

11. Data Protection

Customer information is handled in compliance with the Data Protection Act 2018.

Personal details are not shared with third parties unless required for legitimate business operations or by law.

12. Complaints

Complaints should be submitted in writing within 28 days of service.

K Motors Ltd will investigate and respond within 14 days.

13. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.